Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.
Within Base Court there are 6 wheelchair spaces and 6 complimentary companion seats per concert on the wheelchair platform. In addition wheelchairs can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Please note: companion seats are available for Blocks B, C & D, however these spaces are limited, subject to availability and booked in advance on a first come first serve basis. These seats can be purchased via SEE TICKETS, please click here.
If you require assistance with your booking, please complete the below form and one of our dedicated team will be in touch.
Please do submit an accessibility information request HERE.
There are limited disabled parking spaces in the Palace car park and this is allocated on a first come, first serve basis. To book a disabled car parking space please fill in our form by clicking here.
In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard
If you would prefer to speak to a member of the festival customer services team to discuss your accessible requirements, please contact us on 0208 233 5400 Monday – Friday 9.30am – 5.00pm. Please note this is not a booking line.