Tickets are non–exchangeable, non-transferrable and non–refundable after the point of purchase. However, if you are unable to attend, please do feel free to gift your tickets to a family member or friend.
For all ticketing queries, please contact Ticketmaster by logging into your booking here: https://help.ticketmaster.co.uk/hc/en-us/articles/360017761298-How-to-Contact-Us