Hampton Court Palace Festival is committed to making sure the event is as inclusive and accessible to all and we understand that some customers will rely on an assistance dog to attend our events. Hampton Court Palace Festival can be crowded and at times loud, creating an unpleasant environment for animals. For these reasons, we do not permit our customers to bring non assistance animals with them.
Hampton Court Palace Festival reserves the right to turn away dogs at the gate who do not comply with Assistance Dogs UK guidelines surrounding assistance dogs.
In order to ensure the smoothest entry possible, we would ask customers to contact our customer service team so that they can help facilitate your entry at the festival and provided necessary information regarding the venue.
Please contact our team under Accessibility Information here: https://help.hamptoncourtpalacefestival.com/hc/en-us/requests/new