Hampton Court Palace is an historic building and, therefore, has uneven surfaces. There is however a step-free route from the Palace Gardens to Palace Courtyard – please ask the stewards for assistance with this route.
Within Base Court there are 6 wheelchair spaces and 6 companion seats per concert on the wheelchair platform. In addition wheelchairs can be accommodated on the flat areas of the auditorium in specific locations within Blocks B, C & D. Please note: companion seats are available for Blocks B, C & D, however these spaces are limited, subject to availability and booked in advance on a first come first serve basis.
If you require assistance with your booking, please email access@ticketmaster.co.uk
In order to comply with emergency evacuation procedures please be aware that wheelchair users who book non-dedicated wheelchair space might be asked to leave their wheelchairs outside the Palace Courtyard.
If you would prefer to speak to a member of the festival customer services team to discuss your accessible requirements, please contact us on 0208 233 5400 Monday – Friday 9.30am – 5.00pm. Please note this is not a booking line.